Better Business Bureau warns consumers to watch out for 'free inspection' scams

As extreme weather continues to wreak havoc on homes in Alberta, the Better Business Bureau (BBB) is issuing a warning to homeowners about the dangers of falling victim to "free inspection" scams.

In a July 17 statement, Mary O’Sullivan-Andersen, president and CEO of the BBB serving southern Alberta and east Kootenay, raised concerns about opportunistic individuals who have been taking advantage of post-storm damage to houses. To protect themselves from potential scams, the bureau advises several steps to safeguard against deceptive practices.

Before considering a contractor's services, the bureau advises homeowners to confirm the solicitor’s accreditation status. Accredited businesses have undergone a credibility verification process, which includes evaluations of their track record and management practices.

As per the BBB's recommendation, it is important to ask for multiple quotes from various businesses to compare their prices and services. By shopping around and getting at least three quotes, homeowners can make better-informed decisions about the best available options.

Before committing to any repairs or replacements, the BBB advises homeowners to involve their insurance company in the inspection process. Having the insurance company inspect the damages to their household ensures an unbiased assessment and helps in verifying the need for repairs.

The bureau also states that homeowners should always have a written and signed contract before any work is started. This contract should contain contact information, start and completion dates, a detailed description of the work to be done, material costs, payment arrangements, and warranty information.

Before starting a project, it is essential to confirm the contractor has obtained the required building permits. The BBB stresses that homeowners should clarify who will bear the permit costs and request that all final inspections be conducted by the local building official before making the final payment.

Upon job completion and final payment, homeowners should request a receipt marked "Paid in Full" for reference and as proof of payment.

Wes Lafortune, manager of communications and media for the BBB, stresses the significance of performing due diligence and avoiding contractors who show up unsolicited at the front door.

“Check if they have insurance and are licensed by the jurisdiction where they operate, get a contract for the work, check references. And remember if you think you have damage to your home or property, contact your home insurance company and ask them to inspect the damage first,” he said.

According to Lafortune, homeowners must be vigilant and proactive in protecting their homes and investments.

“The bottom line is consumers must be prepared to do their due diligence before hiring any contractor. For most consumers, their home is their single largest investment and therefore it’s very much worth taking the time and effort to hire a qualified contractor for the job,” Lafortune said.

“Many of the so-called contractors that show up announced at consumers' front doors are fly-by-night operations who are intent on getting some money out of a homeowner with a promise to fix the problem and then disappear into the night.”

If you think you've fallen victim to a scam, the BBB encourages them to report it by visiting bbb.org/scamtracker and filing a complaint.